focalstyle.com’s wide range of products also come with a variety of shipping choices, promotions, and special offers. Please refer to the information below to learn about the cost-saving and convenient options we have available for you.
You can choose your preferred shipping method on the Order Information page during the checkout process. For most products, focalstyle.com will offer you a choice of three shipping methods on the Order Information page at checkout. Note that if every item in your order has the Free Shipping sticker, you won’t need to select shipping – focalstyle.com will automatically ship through the best method based on the order size and destination. Our three available shipping methods are:
Our fastest option ships to all major destinations in 3 – 5 days. All Expedited Shipping orders are eligible for shipping discounts according to package size and destination.
Air Mail Shipping
The most affordable option ships to all major destinations in 7 – 15 days. The longer delivery time is necessary to offer you the lowest possible shipping fees. Notice that the total weight must be less than 2kg for this shipping option.
The most of free shipping is shipped by air mail. Depending on the order total, we also offer free shipping option for bulk order.
Before we can ship your order, focalstyle.com has to prepare your products, do strict quality-control tests and carefully package items. The duration of preparing your items for shipping and the delivery time is the total time to receive your order.
Return & Exchange
We guarantee that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship.
We warrant our products for 1 year under normal, non-commercial use. Defective products could be replaced if returned within a year since the date of purchase. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid.
The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period.
For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.
Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through www.focalstyle.com where the item was originally purchased.
If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. NO REFUND accepted after 30 days of purchase.
A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.
- Should you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a RMA (Return Merchandise Authorization).
- Should you open the package, but do not want to accept the received product(s). Having a RMA number from us is necessary and a 10% restocking fee will be charged.
- We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.
- All our products have a one-year warranty. Defective products may be replaced if returned a year since the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return goods directly to us without getting a RMA number. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
- Defective products must be returned within 30 days since the issue date of RMA. Otherwise, no replacement or refund will be made.
- If the warranty expires or products are misused, it will be declared void.
- The original shipping, handling charges and return postage will not be refunded.
- It is not acceptable to bring the defective item for exchange in person.
Refunds will be issued back to the original payment method within three days once we receive your returned product.
If the product is not required to be returned or you cancel the order before shipping, the refund will be issued on the same day as we accept your refund request.
You will receive an email once the returned products reach us and are accepted for refund.
Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used.